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WebMay 2, 2024 · Regardless of the size or robustness of the technical support team, the responsibilities of the technical support engineer remain remarkably similar. That includes troubleshooting hardware and software problems, answering inquiries and documenting results. A senior or team-lead technical support engineer likely only handles Tier 3 … WebTroubleshooting Concepts. Module 1 • 4 hours to complete. In this module, you’ll be introduced to the fundamentals of troubleshooting and you’ll learn different strategies and approaches to tackle problems that you might encounter. You’ll learn about the concept of debugging and how debugging is one of the core principles of ... WebMar 22, 2024 · A Technical Support worker is supposed to: Install and configure the hardware, OS, and applications. Maintain and monitor systems and networks. Log in customer’s and employee’s queries. Analyze and discover underlying issues. Find and solve the faults related to both hardware and software. Test the new technology and evaluate it. gunnm the last order